INCAPE CO., LTD. (“the Company”) treats the protection of personal information as a core responsibility. We comply with the Act on the Protection of Personal Information and related laws, and handle personal information in accordance with the policy set out below.

1. How we obtain personal information

We obtain personal information by lawful and fair means — through our enquiry form, through correspondence relating to business, and through the exchange of business cards.

2. Information we collect

  • Name
  • Company or organisation name
  • Email address
  • Telephone number
  • Contents of the enquiry
  • Date and time the enquiry was received, and the originating IP address

3. Purposes of use

We use the personal information we obtain within the scope of the following purposes.

  • Responding to and following up on enquiries
  • Proposing products and services, and providing quotations
  • Business correspondence, performance and administration of contracts
  • Analysis aimed at improving the quality of our services

Where we intend to use information beyond these purposes, we will obtain your consent in advance.

4. Provision to third parties

We do not provide personal information to third parties without your consent, except in the following cases.

  • Where required by law
  • Where necessary to protect the life, body or property of a person and obtaining consent is difficult
  • Where cooperation with a national body performing duties prescribed by law is required

5. Outsourcing

We may outsource the handling of personal information within the scope necessary to achieve the purposes of use. Where we do, we exercise the necessary and appropriate supervision over the contractor.

6. Security measures

To prevent leakage, loss or damage of personal information and otherwise manage it securely, we encrypt communications (SSL/TLS), restrict access rights, and train the staff who handle it.

7. Retention period

We do not retain personal information for longer than is necessary to achieve the purposes of use. Information relating to enquiries is, as a rule, deleted three years after the matter is closed.

8. Requests for disclosure, correction or deletion

Where you request disclosure, correction, addition, deletion or suspension of use of your personal information, we will verify your identity and respond without delay in accordance with the law. Please contact the office below.

9. Cookies

Our website may use cookies in order to understand how the site is used and to improve convenience. Cookies are not used to obtain information that identifies an individual. You may refuse cookies through your browser settings, although some functions may then be unavailable.

10. Changes to this policy

We may change this policy without prior notice in response to amendments to the law or changes to our services. Changes take effect from the moment they are published on this page.

11. Contact

Business nameINCAPE CO., LTD.
Address1-10-22 Nagahashi, Nishinari-ku, Osaka 557-0025, Japan
Telephone+81-(0)80-5761-1353
Emailcbd@in-cape.com